Terms and Conditions

Aged Care by JD Healthcare Group Pty Ltd is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Pricing Policy:

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable. Product prices are regularly updated when price changes are received from our suppliers. 

All prices shown on this website are exclusive of shipping costs. These costs are calculated at the time of checkout and are a flat fee.


Security Policy

When purchasing from JD Healthcare Group Pty Ltd, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support center at sales@jdhealthcare.com.au.


Shipping Policy

We will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to:

  • Any delay caused by an incorrect delivery address being provided to us;
  • The loss or theft of packages that have been left at your address unattended under your authorization;
  • Authority to Leave instructions that are not honored by the carrier