What is the shipping cut-off time?
The daily shipping cut-off time is 9 am, Monday to Friday. You must place your order before 9 am to ensure that it can be dispatched the same day (provided that the item you ordered is in stock).
How long does delivery take?
Delivery times depend on your location. Delivery to the Sydney metropolitan area and other major cities generally arrive within 1-3 business days, but may be take up to a week. Please note that we have no control over the delivery service once your order has been shipped and cannot guarantee timely delivery. For all Northern Territory addresses please expect a longer delivery.
The courier requires a signature upon delivery. It is your responsibility to be at the address you provided to receive your delivery.
We we will not be liable for any actions by our carrier over which we have no control, including the loss or theft of packages that have been left at your address unattended under your authorisation.
What shipping methods do you offer?
Orders are dispatched via Australia Post for most orders. However, Toll Ipec may be used at our discretion.
How long does order processing take?
We aim to dispatch orders within 2 business days. Dispatch times are not guaranteed and may take longer for items that are not in stock.
If a product is out of stock or on back order, we will aim to notify you within 2 working days.
Do you allow pickups?
No. We do not allow pickups due to Work Health Safety issues. We are a warehouse and office NOT a retail shop.
Do you deliver internationally (outside Australia)?
No, we only deliver to Australia at this time, because international shipping costs are too high.
FAQs didn't answer your question?
Call our friendly Customer Service team on 1300 791 404 or email us at sales@jdhealthcare.com.au.
Returns Policy - Consumer Products
Important Notice to All Customers: If you are returning a product that is non-faulty, you may be charged a $10 administration fee.
1. Goods must have been purchased directly from JD Healthcare Group Pty Ltd. If the product was purchased from your doctor, practice or local distributor, please contact them directly and refer to their returns policy.
2. If a product is found to be faulty and was purchased directly from JD Healthcare Group, please notify us for an exchange or credit. Faulty products are subject to inspection before a return is processed.
3. If you wish to return a product because the item does not meet your needs, we will issue an exchange or credit provided that:
- You return the item within 30 days.
- The item is unused, and in its original packaging*.
*Please note; due to the intimate nature of these products, if the item is a
below waist garment or headwear it must be in the original sealed
packaging for us to accept a return.
- Altered, damaged, washed, worn or stained products will not be
accepted.
- All components have been returned
4. Returns must be accompanied by a copy of the original invoice and the Returns Form for Consumer Products. This form is included with every garment sent or can obtained by contacting our customer service department on 1300 791 404 and downloaded from our website www.statina.com.au. For more information, contact us at sales@jdhealthcare.com.au. Please complete the form and mail it with the goods to:
Returns Department
JD Healthcare Group Pty Ltd
Unit 3 / 22 Beaumont Rd
Mt Kuring-Gai 2080
5. Custom made garments are non-returnable unless faulty.
6. If goods are found to be damaged on arrival, you must notify JD Healthcare Group Pty Ltd within 7 days of its receipt. We will replace the product free of charge.
7. No return or exchange for discounted sale items unless faulty.
8. No refunds will be paid until such time as the goods have been returned to our warehouse, inspected and approved.
9. A 10% re-stocking fee may be applied at the discretion of management.
10. A freight charge of $12.90 will be applied for the dispatch of a replacement item.
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